BLOG 555 COMMUNICATION TYPES

BLOG 555 COMMUNICATION TYPES

Communication is how we interact with others, including how we speak and respond in different scenarios. We can each be unique in how we talk. Being able to identify what type of communication style we have as well as the types for those people surrounding us, can improve our relationships and interactions with others. Not understanding someone’s communication style increases the risk for conflict as well and misunderstanding what is being said or has been said.

The workplace is set up with individuals coming from different backgrounds, with different experiences, with different expectations, different interests/hobbies, and different beliefs. Having all these bodies in one place at one time creates constant opportunities for communication among one another and as well with customers/clientele.

There are 4 common styles of communication.

1.      Passive – These people don’t assert themselves or seek attention. They rarely express their needs or feelings, so it’s hard to know what they’re thinking or understanding if they are happy/content/uncomfortable. Most times when they talk, they fidget, seem easy going, don’t make eye contact, have poor posture, don’t make eye contact, and speak softly. When we talk to someone who is a passive communicator, we should ask for their opinions directly if we want them and allow them the time to respond, talk in one-on-one situations versus group settings, and not ask basic yes/no questions because there will be no elaboration on their part.

2.      Aggressive – These people dominate conversations and will express their thoughts/feelings even if it’s at the expense of others. They often speak before thinking and this can be hurtful/negative. Relationships often get damaged. They can be intimidating, interrupt others, invade personal space, look people right in the eyes, and be overbearing in the way they stand. When talking to an aggressive communicator you should walk away if the conversation is not moving in a positive direction, keep to the topic without emotional involvement, and stay calm no matter the reactions.

3.      Passive-aggressive – On the surface, they can seem passive but inside, they have aggressive motivation behind what they are saying. Their words and actions don’t always align, so they can be manipulative. They might be sarcastic, look happy but they aren’t, portray denial, mutter, and sometimes give silent treatment. If you are talking to someone who is passive-aggressive, confront them if they are being negative, don’t leave a conversation if you feel confused, and ask for honesty.

4.      Assertive – They are respectful and share their thoughts in a confident fashion that is mindful of those they’re speaking to. They know their boundaries and don’t get defensive or aggressive when speaking. They have good posture, use hand gestures, have a nice clear voice, make good eye contact, this is friendly, and express their ideas/feelings in a healthy manner.

Among these styles, there are visual, written, verbal and non-verbal ways to use communication. We all have our styles, and we can all improve. Sometimes we can use different styles in different situations depending on our audience or the context. When face-to-face with someone, we are all vulnerable to difficult topics, confrontation, intense emotions, and even funny or inappropriate topics. Our communication maturity comes with experience and practice. Don’t limit yourself to being a passive communicator. We are all meant to be heard and are worthy of being heard. Your voice is your self-expression of YOU, so speak up.